PERSONAL DATA PROTECTION POLICY
"Aramine”
As part of our commitment to customer service and transparency, Aramine publishes its privacy policy to inform you about how your information is used in a transparent way. This statement informs you of our practices and of the choices you can make about the information we hold.
OUR COMMITMENT TO PRIVACY - WWW.SHOP.ARAMINE.COM
Aramine is responsible for the personal information you provide us. In compliance with applicable data protection regulations, Aramine is referred to as a "data processor".
We process personal data in accordance with the law and in a transparent and fair way to you. This information is processed to ensure both the development and personalization of the offer we provide to you, to ensure that it complies with applicable laws and to fulfill our obligations towards you.
We provide you with access to the data we collect via the "my account" menu, which allows you to consult or modify data we hold. Your data is not given or sold to third parties and remains your property.
If information is collected for both Aramine and another brand/entity's use in partnership, legal notices will be present to obtain your right to this bipartite use.
HOW DO WE USE THE DATA?
1- For transactional purposes
As part of your online order, information about you, your products, your delivery, your establishment and your payments are collected to ensure an optimal follow-up of the transaction and post purchase customer service.
2- For marketing purposes
In order to match our communications with your expectations, we may use your data to fine-tune targeting and retargeting on our website and our product offerings for advertising purposes. We may also use this data to send you an e-mail (if you have agreed to receiving one) about an unfulfilled shopping cart, a purchase reminder, or to inform you about the availability of a product. Finally, we may process this data to push marketing for profiling purposes and to be able to associate a behavior to a clustering of individuals, leading to a development of advertising, marketing or specific product.
3- For statistical purposes
In order to improve our service and our offer, we may draw up internal statistical studies on the rate of consumption of our site, our products, and delivery methods.
4- For Customer Service purposes
To ensure the best follow-up of your current file regarding a question related to our site and/or our products. To be able to answer your questions in case of solicitation on the site, our products or an order placed.
5- For security purposes
The request for a password can be made and allows us to verify your identity. This request for identity can also be made by contacting the customer service to ensure the personalization of the relationship.
6- For legal purposes
To ensure the history of the relationship and activities that follow the regulations in force, court orders, or police orders.
WHICH DATA ARE COLLECTED?
Contact Information:
- We may collect your personal and/or business contact information, including your first and last name, mailing address, telephone number, email address and similar contact information.
Newsletter and Marketing Communication Registration Data:
- This data may include: email, last name, first name, ...
Account Data & Purchase Data:
- We collect at most (depending on the degree of completion of the account creation form and order history): last name, first name, gender, email address, mailing address, phone number, date of birth, password, region, order information: dates of orders, number of orders, name of products purchased, number of products purchased and total amount of purchase, promotion or not for obtaining the product.
Location and Demographic Data:
- We may collect geolocation data if you enable geolocation-based services or choose to provide location-related information during product registration. Likewise, if you order by choosing CLICK & COLLECT or on-site delivery, your address information will be collected. In general, country, region, address, gender and age will be collected.
Site Navigational Data:
- We may collect browsing history through "cookies". For more information on the cookie privacy policy of the browser you are using, you can refer to the section on cookies in your browser.
Your settings will determine what data we can collect and therefore use for marketing and targeting purposes. The data collected are: data relating to your use of our website, connection data, pages viewed, videos viewed, products you have searched for, products you have viewed or added to your shopping cart, duration of your visit, IP address, browser type, type of device used.
Data relating to questions asked in the context of a call to customer service:
- Whether it is customer service stores or e-commerce customer service, the types of questions and questions asked are collected.
Security Data:
- We collect logins, passwords, and similar security information necessary for authentication and account access.
Social Media Data:
- Our site may contain options to access social sites that allow you to share information with your social networks or interact with us on various social sites. Depending on the nature of these features, using them may result in the collection and sharing of data about you. We encourage you to check the privacy policies and settings of the social sites you frequent to see what type of data is collected, used and shared on those sites.
Data Automation:
- Third parties may operate an automated review of shared data on the payment portion of the site to verify and protect against fraud and identity theft. Therefore, if fraud is detected by the payment tool, the order may be slowed down by manual processing or even cancelled.
WHO HAS ACCESS TO PERSONAL DATA?
We do not give, sell or rent our databases to any organization or third party. The data shared on the site remains within the Aramine ecosystem on the website in our ERP. The sales advisors in the stores and the customer service department may consult it but in no case give it away.
Your data may be processed on our behalf by a third party:
- Third parties who assist us and help us provide digital and e-commerce services, such as social network monitoring (social network intelligence activity), store locator, identity management, web analytics (audience analysis) and search engines, user generated content creation tools;
- Social networking agencies to help us run advertising, marketing and sales campaigns and analyze their effectiveness;
- Carriers, freight forwarders, customs services in order to deliver all export documents in compliance with the legislation in force at destination
- Third parties who assist us in providing IT services, such as platform providers, hosting services, maintenance and technical support services for our databases and software and applications that may contain your data (these services may sometimes require access to your data to perform the requested tasks)
- Payment service providers and market intelligence agencies for the purpose of assessing your creditworthiness and verifying your information when required to validate a contract with you.
WHERE DO WE STORE YOUR PERSONAL DATA?
Data we collect is stored in the European Union. We use service providers for the hosting of our site - ALTER WAY - where the servers are all located in France, as well as for the retrieval of data called "Database".
We put in place the necessary controls to ensure the presence of these third parties on European territory. However, we cannot be held responsible for any information fraud on their part or for any hacking they may suffer.
HOW LONG IS YOUR DATA KEPT?
If you purchase products and services or contact us with an inquiry, we retain your personal data for the duration of our contractual relationship.
If you create an account, we retain your personal data until you request that we delete it or after a period of inactivity (no active interaction with the brand) as defined by local regulations and instructions.
If you have consented to receive marketing messages, we will retain your personal data until you unsubscribe or request us to delete it or after a period of inactivity (no active interaction with the brand) as determined by local regulations and instructions.
If cookies are placed on your computer, we will retain your data for any period of time as defined by local regulations and guidelines.
If there is no marketing and/or transactional activity within 36 months, we will anonymize or delete your information from our database.
In accordance with the law, you have the right to information, access, rectification and the right to erase/forget. You can also object to commercial prospecting and withdraw your consent at any time for data processing based on consent.
For this you can contact us via the page: https://www.shop.Aramine.com or on the email: shop@Aramine.com
Finally, you can disable cookies by going to the settings of your browser. For more information, you can consult the page: https://www.aboutcookies.org/
In order to be able to identify you, you may be asked to provide proof of identity to change any of the above data.
COOKIES AND TRACKERS COMPLIANCE ACCORDING TO THE CNIL (FRENCH NATIONAL COMMISSION FOR INFORMATION TECHNOLOGY AND CIVIL LIBERTIES)
Users are informed and give their consent prior to the deposit or cookies reading or other trackers.
When they browse the web or use mobile applications, internet users are tracked by various actors who analyze their browsing, their movements, and their consultation or consumption habits. This tracking is carried out through different technical tools, the "tracers" of which cookies are part.
Cookies can be deposited or read, for example, when a website or mobile application is consulted, or when software is installed or used.
The term "tracer" may include:
*cookies and HTTPS tags, which can be transmitted by invisible pixels or "web beacons",
*Flash" cookies,
*access to terminal information from APIs,
*any other identifier generated by a software or operating system or any set of data that is used to calculate a unique fingerprint of the terminal.
The law applies regardless of the type of terminal used: computers, smartphones, digital tablets connected to the internet as well as any other terminal equipment connected to a telecommunications network open to the public.
For convenience, the term "trackers" covers all these technologies.
Trackers that require prior consent are: those related to the display of personalized or non-personalized advertising (since trackers are used to measure the audience of the advertising displayed in this case) or sharing features on social networks. Without consent, these cookies cannot be deposited and/or read on your terminal.
To collect a valid consent, it is necessary to:
• Inform user,
• Allow user to consent by a positive and clear act,
• Allow user to make a choice by purpose,
• Allow user to exercise choices with the same degree of simplicity,
• Allow user to reconsider his/her decision at any time.
OUR COMMITMENT TO PERSONAL DATA PROTECTION
- B2B BUSINESS RELATIONSHIPS
HOW DO WE USE DATA?
1- For transaction purposes. As part of your order, information about your company, products, delivery, and payments are collected to ensure optimal transaction follow-up and post-purchase customer service.
2- For marketing purposes. In an effort to match our communications with your expectations, we may use your data to refine the targeting and retargeting of our site and product offerings for advertising purposes. We may also use this data to send you an email, a purchase reminder, or to inform you of product availability. Finally, we may process this data to push marketing for profiling purposes and to be able to associate a behavior with a clustering of individuals, leading to specific advertising, marketing or product development.
3- For statistical purposes. To improve our service and our offer, we may draw up internal statistical studies on the rate of consumption of our site, our products, delivery methods
4- For customer service purposes. To ensure the best possible follow-up of your current file regarding a question related to our site and/or our products. Also, to be able to answer your questions in case of solicitation on the site, our products or an order placed.
5- For legal purposes. To ensure the history of the relationship and activities that follow the regulations in force, court orders, or police orders.
WHICH DATA ARE COLLECTED?
Contact information: we may collect the following data:
- Company name, company name and legal form
- Company's billing address
- Sector of activity
- Accounting data: intra-community VAT number, Siret number, APE code and bank details
- Your professional details: surname, first name, e-mail address, telephone number, position, and similar details
- The contact details of the recipients of Aramine products
Registration data for newsletters and commercial communications:
- This data may include: email address, last name, first name
Account Data & Purchase Data:
- We collect information related to orders: dates of orders, number of orders, name of products purchased, number and total amount of products purchased, whether or not there was a promotion for obtaining the product.
Site Navigational Data:
- We may collect browsing history through "cookies". For more information on the cookie privacy policy of the browser you are using, you can refer to the section on cookies in your browser. Your settings will determine what data we can collect and therefore use for marketing and targeting purposes. The data collected are: data relating to your use of our website, connection data, pages consulted, videos consulted, products you have searched for, products you have consulted or added to your basket, duration of your visit, IP address, type of browser, type of device used.
Data related to questions asked in the context of a call to the sales department companies the types of questions and questions asked are collected.
Social Media Data:
- Our website may contain options to access social websites allowing you to share information with your social networks or interact with us on various social websites. Depending on the nature of these features, using them may result in the collection and sharing of data about you. We encourage you to check the privacy policies and settings of the social websites you frequent to see what type of data is collected, used and shared on those websites
Data Automation:
Third parties may operate an automated review of shared data on the payment portion of the site to verify and protect against fraud and identity theft. Therefore, if fraud is detected by the payment tool, the order may be slowed down by manual processing or even cancelled.
WHO HAS ACCESS TO PERSONAL DATA?
We do not give, sell or rent our databases to any organization or third party. The data collected by the company's sales department remains within the Aramine ecosystem. The customer service department may consult it but in no case give it away.
Your data may be processed on our behalf by a third party:
- Social network agencies to help us run advertising, marketing and sales campaigns and analyze their effectiveness.
- Third parties that we need to provide and deliver a product to you, for example for postal/delivery services.
- Third parties who assist us and help us provide IT services, such as platform providers, hosting services, maintenance and technical support services for our databases and software and applications that may contain your data (these services may sometimes require access to your data in order to perform the requested tasks)
- Payment service providers and business intelligence agencies for the purpose of assessing your creditworthiness and verifying your information when required to enter into a contract with you.
WHERE DO WE STORE YOUR PERSONAL DATA?
Data we collect is stored in France. We use service providers for our order management system, where all servers are located in France, as well as for data transmission known as "database". However, we cannot be held responsible for any information fraud on their part or for any hacking that they may suffer.
HOW LONG IS THE DATA KEPT?
If you purchase products and services or contact us with an inquiry, we retain your personal data for the duration of our contractual relationship.
If you create a company account, we will retain your business information until you ask us to delete it or after a period of inactivity (no active interaction with the brand) in accordance with local regulations and instructions.
If you receive marketing messages, we will retain your business data until you unsubscribe or request us to delete it or after a period of inactivity (no active interaction with the brand) as determined by local regulations and instructions.
If cookies are placed on your computer, we will retain your data for any period of time as defined by local regulations and guidelines.
If there is no marketing and/or transactional activity over a period of 36 months, we will make your information anonymous and therefore non-personally identifiable, or remove it from our database entirely.
In accordance with the law, you have the right to information, access, rectification and the right to erasure/forgetting. You can also object to commercial prospecting and withdraw your consent at any time for data processing based on consent. For this you can contact us via the page: https://www.shop.aramine.com or on the e-mail: shop@aramine.com
Finally, you can disable cookies by going to the settings of your browser. For more information, you can consult the page: https://www.aboutcookies.org/
In order to be able to identify you, you may be asked to provide proof of identity to change any of the above data.